I purchased a video projector at TigerDirect thanks to the great rebate offer. I was to get a $200 rebate from OnRebate.com.
The paperwork (convoluted as the process is) was filed and acknowledged. I received an email stating the check had been sent on 13 June. About a week later, I called to inquire, as I had not received the check.
I was told I had to wait for one full month from date of issue before a replacement could be issued. So a month after the check was theoretically "sent" I contacted them again.
I filed a claim, which I was told would be processed by "accounting" in two business days.
In 2 business days, I called back and was told it would be one full week before accounting would respond. They also asked who had given me this awful information, as if something would be done.
After a full week, I called and was again asked who would have given me this erroneous information. Everyone knows accounting takes two full weeks. Now I started keeping names. This was "April."
Now it's two full weeks, and I just spoke with "Mark." He supposedly contacted accounting was told that they were aware of my inquiry but that they didn't know when they would be able to cut a new check. I asked him if that meant a week or a month or a year, and he said certainly not that much time.
He would not put me through to his manager or anyone in accounting. He did offer up (or should I say lie) that the whole process is very complicated because now they must make sure the check wasn't cashed—I can buy that—and then request additional funds from the manufacturer.
BS... First, the manufacturer isn't offering this rebate, TigerDirect is, and second, the funds have already been approved. They just haven't been received (or probably sent). There's no need for TigerDirect or anyone else to provide additional funds. They just need to pay me my money, plain and simple. I am really pissed and am trying to figure out what else I can do.
Soooo frustrating! Never do business with these jerks again!
Sorry for the all caps.:-)
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