Complaint / Review
The Gift Assistant - A. John Gerlach Jr
The Gift Assistant failure to fulfill order, failure to inform customers, failure to refund ripoff

I ordered a gift card through GiftAssistant in December. Since then they have failed to send the card to me. Now they fail to reply at all and I would like my money back. I have emailed them three times and recieved a response from a customer service agent twice saying that there was a problem with their delivery process.

Now I do not recieve any information at all and their telephone mailbox is full. I tried calling the local corporate number and have not recieved a response. I have filed complaints with the BBB and Ohio Attorney General. According to information from the Ohio Secretary of State office the company President is A. John Gerlach Jr. To see this filing please click on the search below and type gift assistant into the search query. (ror redacted link for security purposes)