I purchased a projector with attached rebate from Tigerdirect.com on Dec 21st.
I pulled together all the forms and filled them out correctly... Checked them a million times to make sure all info was correct and submitted forms via CERTIFIED MAIL before the expiration on the 50$ rebate passed.
Post Office confirmed delivery of certified mail two days later to rebate company. Feeling as if there was nothing more to do, I made a mark on my calendar for 8 weeks later. At that point I would start looking for the check.
Every week I input my customer data into the rebatestatus.com website and every week it reported "Data Not Found".
At week 8 I emailed their help desk via form three times. The third time finally resulted in a reply:
"Thank you for your recent inquiry regarding the status of your rebate. We never received your rebate. Please fax the confirmation of certified mail, and all the documents you mailed in. I do apologize for the inconvenience. Please allow 10-14 business days for us to process your fax and create a rebate for you. Please include the following information with your fax: "
How much more idiotic does this have to get? The CURRENT rebate system is customer unfriendly and as a result I will never purchase another item from Tiger Direct ever again. Is that a good way to do business?
It's been officially 16 weeks since the rebate was SENT and RECEIVED via CERTIFIED MAIL and been over 4 weeks since I FAXED them every thing THEY LOST.
Sure, 50$ isn't much, but what about those folks who are going through this with 100$ or more in rebates? REBATESTATUS.com is a joke. Don't BUY ANYTHING FROM TIGER DIRECT.
If a rebatestatus.com employee cruises by, understand that I should not have to submit this information to you 5 times to receive a 50$ rebate. At this point, you guys owe me money for having to stay on top of your asses. You'll be getting my bill, via CERTIFIED REGISTERED INSURED MAIL any day now, and then I'll fax it, email it, send it by smoke signal, morse code, instant message all because you'll lose it in the first place.
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