Complaint / Review
Qqest
Software And Time Clocks Sold me impossible product, tried to charge $500 to send it back, Almost got away with it! They lied about refund check, tripping over there own BS as they went

Consumer's Original Complaint:

Timeclock was sold to me by telephone solicitor Vicki. Clock that was delivered did not match sales brochure or description, and was returned. Return was verified by qqest. No refund has been received. Qqest representative Aimee Wadsworth claims no refunds / no returns on products they sell. Email was also forwarded to customer service rep Travis, but no response.

Consumer's Desired Resolution:
Full refund collection fees if necessary. Lawsuit will be filed if full and complete refund not received.

BBB Processing

04/24 web BBB Complaint Received by BBB
04/25 AH BBB Member Complaint Validated by Operator
04/25 Otto EMAIL Send acknowledgement to Consumer
04/25 Otto MAIL Inform Member Business of the Complaint
05/09 WEB BBB RECEIVE BUSINESS RESPONSE: Customer's refund check was cut on 4/14/06. We have attempted contacting Mr. Williams for the last 10 days to confirm that he has received the refund. We assume that he has.
05/11 AH EMAIL Forward Business response to Consumer
05/13 WEB BBB RECEIVED CONSUMER REBUTTAL: (The consumer indicated he/she DID NOT accept the response from the business.)

They lied about refund check, tripping over there own BS as they went. They still had the nerve to try to charge me $500.00 as a "restocking fee" on the crap they ripped me off with. Then after my BBB complaint, and threats of a lawsuit, they claimed to have mailed two checks, one for $2,000 and one for $500 (the balance). But when I told them I had not received those checks, they Fedex's another for the full amount $2,500.00 to settle this case, along with an email letting me know that if I received the ONE check (for $2,000) they had mailed previously, to dispose of it. They are so scummy it makes me sick. I am responsible for over 150 in-home service appointments per day in my own business, and I cannot imagine the grotesque business model that deliberately rips off consumers that were fooled into buying my defective product.

I have finally received my money back, however due to the lengths I had to go to get it back, and the determined efforts on there part to assure I and all other customers of theirs would lose $500 just for agreeing to try their product,
I will Never be satisfied with this business. I do not accept their white washed response.