Onlingo shows up on a reward page for a Plasma TV. My husband is gullible and ordered the 49 cent DVD's from Col House (they have offered credit for returned mercandise that was not the 49 cent deal) also there were free CD's for some small amount that turned out completely different from BMG Music (they have offered credit for returned merchandise) Both were hard to cancel THEN out of the blue came all sorts of charges on our card. All cancelled after I spent hours on line, on phone, and alerting our bank card. All will credit EXCEPT onlingo. It was hard to cancel too so I started e-mailing the support woman. We never received product even though she has delivery numbers from the post office. We were not expecting anything from them so it might have gotten tossed in trashcan.
Today, my bank called the woman with me on the line. She promised a $50 credit for second charge without returned product or $60 if product is returned. Said she won't credit the first charge since it was over the ten day trial period. After we hung up she sent e-mail saying she can't credit anything until I drop the chargeback dispute with my bankcard. I won't do that. I want all of our money back. That is my goal. Any advice is appreciated.
Suzy
Tucson, Arizona
U.S.A.
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