I placed an order with Northwest Glass Art on Sunday 3/26/06 at 11:39pm. My order number is 10842. I purchased inside out bubbler for $110 plus 26 dollars for express overnight shipping.
I recieved a comfirmation email on sunday and a shipped email on monday but without a tracking number. I sent emails through their contact us link on the site, which is the only real way to contact them, but receieved no response. It is now Friday 3/31/06 and i have sent probably 12 emails not only asking for a tracking number but now a response.
I talked to my bank and found out that there was a phone number attached to the online transaction but when i call it, no one answers and goes to voicemail which makes no mention of northwest glass art.
It's a shame that i had to come here and post but if they had be even 10% more professional and 50% more honest i think they could turn a nice profit with the products they have. Unfortunately since this is the route they choose i will be taking legal action today unless i am otherwise contacted by NWGA.
Some people may be satisfied recieving their package 2 months but not I. Im sure there is another company that would love to accept my money and show me the highest lvl of customer service that we deserve.
0 comments