This company has the most convuluted complex rebate system and was designed with help from them for the consumer to fail in every attempt to get a rebate. I submitted rebate forms along with 6 months of my wireless service bills and all required documentation required. They rejected the $100 rebate submission saying I had omitted my mobile number from the rebate form. I caiied them and told them they had removed that number from the form and requested to talk to a Supervisor. I talked to Jennifer (last name unk.) she told me to FAX her a $100 Customer Loyalty Rebate with the mobile # FAX# 480-606-4313 which I did. I called next day 3/16/06 to see if they had received information they told me that they couldn't tell me as it took 10-14 days for them to get that FAX information.
Another delaying tactic which is done purposely. You have to meet a specific time frame, nothing will be accepted if received before 180 days and rejected after 210 days from your activation date of your mobile phone. Their primary purpose is to reject any submission even if they have to remove data or fabricate data on the consumers documentation. Even if data is resubmitted by mail or FAX ther is a 10-14 days to respond to the consumer as to its acceptability, they want to push you past the 210 days
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