I made holiday purchases in November and December.in December I received a paper bill from the company. With that in hand I went to the company's website and cancelled the paper bill opting to receive email bills. I also made a payment to the account. Every month I received a new email bill I went to the website and submitted my payments until the balance showed $0.00 in February. Now I am getting phone calls stating I still owe $62 even though the supervisor (whom constantly had to hear herself talk) confirmed that I changed from the paper billing to the email billing system, and she confirmed receiving my payments. She stated that I was submitting the payment to a different account number than the one they were calling about. However, when I pull up my account at the website there is only the one account number available, and associated to my name. How can this be possible??? She verified I was at the correct website when she confirmed all the other payment details I was reading to her. I have not received any paper or electronic bills since February since the account is showing paid in full.
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