I made holiday purchases in November and December. In December I received a paper bill from the company. With that in hand, I went to the company's website and cancelled the paper bill, opting to receive email bills. I also made a payment to the account. Every month I received a new email bill, I went to the website and submitted my payments until the balance showed $0.00 in February.
Now I am getting phone calls stating I still owe $62, even though the supervisor (who constantly had to hear herself talk) confirmed that I changed from the paper billing to the email billing system, and she confirmed receiving my payments. She stated that I was submitting the payment to a different account number than the one they were calling about. However, when I pull up my account at the website, there is only the one account number available, and it is associated with my name. How can this be possible??? She verified I was at the correct website when she confirmed all the other payment details I was reading to her.
I have not received any paper or electronic bills since February, since the account is showing paid in full.
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