I usually review usacomplaints.com before dealing with any offbeat companies these days after getting messed over one too many times.
However, my child was so excited and Adamant about getting this Floam product that I just went ahead an ordered from online without looking into it.
It's advertised at 19.95 plus 7:95 shipping & handling. During the ordering process they offer a few additional products as well. I seen the Family size for 24.95 and thought "why not" you get an additional purple and white with this. So I selected it. Now usually we're asked to verify what we're ordering. There was no verfication step. As soon as I hit submit a summary of my order and order number and total appeared on the screen. I had just purchased it without giving my final authorization. 19.95 (tv add) 24.95 (family pack) 15.90 (s/h) = $60.80. Unbelieveable how someone get get away with this.
I called the only 800 number I could find which was for ordering only so they give me a Customer Service which is not tollfree (1-920-966-6600) and good luck getting anyone at that number, I waited for 15 minutes, hung up and immediately came to usacomplaints.com.Com, where Nicole from Sacromento, CA gave another number 1-920-966-6601, which I did get someone on the phone quick, but of course there was no such order in their system yet because I ordered it yesterday March 12, '06, the girl I spoke with, Amy, said they don't receive the order info until 24-48 hrs.
From Amy I also learned that you can not order the Family Pack without ordering the TV offer. So supposedly you get a double order plus the extra purple & white. I have 2 kids so they will be pleased to not have to share anyway. Amy also told me that I should receive the order in 4-6 weeks. I'll see then, if I actually get what I "BELIEVE" I ordered.
Needless to say, I am one who now documents everything I do, from whom I'm speaking with to the times waiting & reach a person, because it rarely seems that will deal with Honest Companies these days. Local isn't always wonderful either, but it's nice to rectify situations or issues with someone face to face.
Please visit Usa Consumer Complaints.com before investing in any TV advertisements, I truly believe they are all Fraudlant.
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