I'm writing to add my observations about this Company as I think they are mis-using big brand names to falsely lure new business customers into parting with money for a service that may not exist. I. E my name is on a webstore now that has top brands like Xbox, Sony, iPod & Gucci "For Sale" yet as store manager I cannot get a reply from the Company, and have very serious doubts that once a customer has paid via credit card for these items, that they will recieve the goods ordered at all.
My reason for thinking this may be the case is because of lack of response to e-mails, no phone number for customers (or resellers) and an "F" rating on the Better Business Bureau.
I've been on-line for atleast 4 years now looking for a business model I feel comfortable in - i. E I want to make my millions in an ethical manner - not at the expense of the customer, I have a number of genuine suppliers both in the UK & the USA that I've watched carefully and made use of their services without any problems.
Universal Banner Network made use of atleast 3 wholesale / dropshipping suppliers that are the real deal, I chose to deal with them as they offered a range of giftware & electrical products under one roof from these trusted companies.
I purchased the store to make use of the dropshipping option - i. E to have a USA based company deliver products to USA customers on my behalf.
Having read articles here at usacomplaints.com and other forums, plus having read about the 142 complaints of sub-standard goods / partial refund complaints at BBB - I have to think about the standard of service (if any) this company are going to be able to provide my future customers.
If this Company have 100,000 stores to manage orders for and they are getting such bad reviews I can only assume the worst case senario - that they aren't going to do the job I've paid them for.
I e-mailed them, offering to set up a forum on their behalf to disguss claims such as this, tell their resellers what is going on - explain delay's or if goods are refurbished/not new state this clearly in the description in the shop, so customers won't be disapointed.
I've e-mailed one of their suppliers & I'm waiting on an e-mail back from them, as I know that to sell some of these goods membership of these bigger suppliers is required, if these bigger Companies are 'stocking the shevles' of wholesale distributors that are not performing properly, or are providing a bad customer experience, they should cut off the supply of goods to them, this is the meaning of business ethics, it shouldn't take someone like me, sat and home on my computer, trying to earn a basic living selling gifts to tell them this - but sadly it seems so.
I joined GetEstore to compliment an existing range of goods I already have available from wholesalers & I have no false illusions that it is easy to make money on-line - it's not & costs to pay for good advetising, big brand names have invested loads of advertising money to get their products seen.
All I know is I'm stuck with an unguarenteed store front I dare not use now incase they are frauds & my customers will be ripped off - that promises products that may not or may not be delivered & the real owners of it - Universal Banner Network inc. Have thousands of these stores all taking peoples credit card numbers & charging Retailer's $59 USD a year to be given a bad reputation 'by proxy' mud sticks - but it sticks both ways.
If you are genuine, you should come to this forum & state your case.
You are the first sour apple of the year for me Getastore - if you don't have enough staff to take all the orders - you should employ some more staff - you should be making enough money to be able to run your business properly - I could do a better job than you - sort it out or gimme the job, and decent wage and I'll sort it for you - as believe it or not if store owncers were given the right knowledge they could make money with your opportunity - you need business management, fast.
Zara
Burnham on Sea, Somerset
United Kingdom
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