Complaint / Review
Msn.com
Payments Still Deducted From My Checking Account After Cancelling

Last June I called customer service at 1-800-9896 and cancelled my contract with MSN for the service that I had with them for 1 year. I hadn't noticed until February of this year that they were still deducting monthly payments from my checking account. I called customer service again and was told that my record showed I had called to cancel but it hadn't been followed up. I was then given a cancellation confirmation number, which I hadn't been given before, #66040121, and told to contact MSN investigative billing at PO Box 26897, Salt Lake City, Utah 84126-0897.

I had to contact them a couple of times to get a response and finally received an e-mail, which I have a copy of, from E. Ochoa saying they had no record of me trying to cancel but they would credit me with 2 months' payment. This was returned to my checking account, but I would like to get the rest of the money they stole from me. They say that's all I get.