Hade bought a new computer, but was not working right. Call hp thay said just have to adjust the memory in the bios. They would not let me. They aid return to the store it is a defect.
I then went to the store. Thay gave me another one. Tried it in the store same thing; tried 3 more same thing. Hade a manager shawn dewie come over he then proceeded to yell at me for making them open more computers and then said well i will not refund you. I will not give you a discount on it and we can't fix it. It is not a problem.
I then pointed out on their tag and on the box where it says it can do what it can't, he then called hp and they said send us the computer, we will fix it. The manager said i will have the customer do that. They said not you the manager have to cause it is a defect on more then one product in your store and we want them all back to fix.
He then said i will have to dispute this with hp so come back in 1 hour. So my dad and i left, came back and as we're walking in the manager goes and hides in the back which we say so we went and asked for him. They said he left 1 hour ago and we told them what is going on and they said i will go back and get him and just tell him a new customer has a question which then he came out.
When he say it was us he got real mad and said get out. Take your computer. I said i want a refund. It is defective. He said too bad. Maybe they will do it at customer service i will not. And several times we could hear him say bad thing about us behind our back and under his breath like stupid fu*ing cheezheads. It was quite but i was close enough where i could just hear him.
There is more but i just can't remember it all and am so fed up. I hope he gets fired. I have called the corporate store and reported this and they say we can't do anything. Call the store and speak with them. It is up to them on a dispute i did that and they do not care. Other people who handled this in the store where chirs a computer tech the stores hp rep and another manager named nick. Thank you and i will never shop at circuitcity again. Sorry if i mispelt.
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