I started out hopeful of MegaGoods.com. I sold 8 cellphones at first on eBay and put in the orders for 4 to start off as a test. My Paypal Debit card was charged for the orders and everything seemed fine.
They then sent me an email stating I needed to fax them a copy of my credit card (back and front) and my drivers license. I did so at Kinkos at a cost of $11 to me.
2 week goes by and then my payments were returned to my Paypal account. The allotted authorization time had expired and the funds were released back into my account.
I emailed MegaGoods asking why my money was returned to me... No responses what so ever!
At this time I am pissed and my eBay customers are pissed. It's been over 2 and a half weeks with no word. I had to refund the money for the auctions back to my customers.
I send MegaGoods an email asking them to cancel my orders and that we would start over when they figured out their problems.
Another week goes by and after 4 more emails I finally get an email back saying they haven't received my authorization faxes yet.
I replied to them in a kind of threatening way for losing copies of my credit card and drivers license for anyone to be able to steal. Still no response from them.
2 days later I get an email from Fedex informing me that they received shipping orders from MegaGoods that morning.
They were shipping out the orders the next morning for invoices that I had requested them to CANCEL!!!
So I send them emails to 3 different Megagood accounts with the subject "EMERGENCY ORDER CANCEL" and stated that they needed to cancel those orders fast before they shipped out the next morning. I then call their 1800 number and leave a voicemail just to be on the safe side... I stating the same thing. Emergency, cancel those orders, I've already given refunds to these people.
No return call, no return emails, no nothing!!!
But I figured it was ok... This is on them, my money was returned back to my Paypal account (the same funds I then turned around and refunded to my eBay customers). Just to be safe, I cancelled my Paypal Debit card and ordered a new one.
WRONG... Today I log into Paypal to find that MegaGoods put all three charges through, leaving my account in the major negative. I am still unsure how they managed to charge a cancelled debit card for the funds.
I get stupid messages on the 1800 lines voicemail, I send emails that seem to not get answered.
I am watching the tracking site for FedEx and thank god, one of the shipments is being returned, customer refused it.
One of other shipments states that delivery has been rescheduled for the following week.
The last order is still on its way. The customer emailed and said he still wanted the phone and would pay for it. So far he hasn't.
I emailed MegaGoods and told them that they must cancel those fedex deliveries and return my stolen money to me.
So far. Nothing. NO email, NO phone call... Nothing!
I just filled a complaint report with the Better Business Bureau of which they are a member of. Hopefully they can fix this situation for me.
So my suggestion to you is... Finish all your membership forms, fax in your authorization forms and call to make sure they received them and that you are cleared for ordering.
Then order your items and hope to god you never ever have to email or call them about anything. Because they ain't there to answer!
The customer service supervisor is Victoria K, I got this info from the Better Business Bureau suggesting that I try and contact them again before filling a complaint report with them.
Anyone have her email address? [email protected], [email protected] and [email protected] don't work.
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