I noticed a charge of $40 on my telephone bill to a 900#. When I check the date I noticed it was on a day that I was at work. I contacted them at the 1 800 736 7500 number. They claimed it was done through my computer. They said I had logged into their computer and downloaded software for which the $40 was being charged.
I explained that I was at work during the time noted. I convinced them that the charge was an error. The lady said they would have to mail me out a voucher for the amount on the phone bill. That I would either cash it or send it in with my phone bill payment. I then gave them my billing address to send the voucher.
Later I talked with a friend of mine who had the same thing happen to him. He said he heard that when the voucher is cashed, it acts as accepting membership with Integretel and they would bill me every month claiming the voucher was for a free month trial.
I have also checked out usacomplaints.com and found hundreds of complaints concerning Integretel. I believe it is a virus put out by Integretel that piggybacks into your system from other websites since I have never went to their site.
The virus stay asleep, then wakes and uses an auto dialer to dial the number in question resulting in charges being made to your phone. This information is from the before mentioned website and from a friend who works on computers. I know of two people that I work with that this has happened to also. One I know his showed the same 900# being called for two minutes and a charge of $40 for the call. The exact same as what happened to my phone bill. Any advice on how to handle this from my side, please reply.
Any information on the vouchers — please reply.
I have also filed with IFCC and Consumer Services of my state.
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