On my latest phone bill from SBC there was a charge from Integretel in the amount of $45.21 for a call supposedly made on 4-30 at 4:33 PM (I wasn't even home at that time on that day)! Under place called, InfoServic ZZ was listed, phone number 900 444-0308. This 11 minute call totaled $43.89 plus $1.32 tax for a total of $45.21!! Bogus crap!
I did a web search for Integretel InfoServic ZZ and was found this site and the 300 complaints against Integretel. Obviously Integretel has been at this for a long time! I called their 1-800 number (1 800 736-7500) to dispute the charges. The person I talked to admitted right off that it was a dialing program that had done this! I told them that I wasn't even home at the time that call was "supposedly" made, that my computer had been hijacked by a spyware program and it must have been the cause. Told them that I was the only person who used my computer.
They offered to block the number from my phone line so that no more charges could be incurred. I had to say HEY WAIT A MINUTE -WHAT ABOUT THE CURRENT CHARGE - DO YOU EXPECT ME TO PAY THIS FRADULENT CHARGE?! (Be sure to question that ASAP, before they hang up!) After which they offered to take 50% off. I proceeded to say that I'd read numerous complaints about the fraudulent billing going on — and that was enough for them to agree to take 100% of the charge off of my bill. They said it could take 1 to 2 billing cycles for this charge to be removed. I guess we will see! When you call them just don't back down and remain calm but confident, and they will more than likely agree to remove the entire charge!
Thanks to everyone who has shared their experiences with Integretel - it helped me out to know what to say/do - something needs to happen to make this stop! I wonder how many people get ripped off without even questioning such a charge.
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