My laptop's LCD screen was damaged. Immediately needing it back for my business, I sent it in to "portablecomputer.com". They confirmed its arrival on 08/5. I approved the repair & paid them on 08/8. I was promised repair takes normally 2-3 days.
On 8/16. They still did not complete repair. They claimed a 'depot / manufacturer' had trouble with it. I was promised completion on 8/19,8/22, & 8/23, but still failed to complete repair. I decided to cancel my service with them if they failed to complete repair on 8/25.
They did not complete repair. On 8/25, the website was shut down. I did not receive a call or email from Mr. Wesley Forrester. I called many times on 8/25 & 8/26.
They did not pick up their phone. I called his cell phone 8/28 at 3 A.M. I left a message, informing him I wanted to cancel my service & wanted a UPS tracking number, that has a package with a $195 refund & laptop in the condition it was sent to him (minus $15 S&H) on or before 9/2,3 P.M. PST.
If he failed, I would contact BBB, Usa Consumer Complaints.com, Complaints.com, the Roseville police department & my lawyer immediately for potential legal actions, if necessary.
On 8/30, he promised the tracking number on or before 9/2 in a phone conversation at 8-9 A.M. Pst. On 9/2,3 P.M. PST, I still received no tracking number. I received no email or call update about the situation. I have called the business multiple times. The website is -still - down. I did not receive a $195 refund or my expensive laptop.
I discovered that this business has an unsatisfactory record & other consumers have similar, but unfortunate testimonials. Please help. I don't think I can recover my money & product on my own anymore. I need assistance.: (
Please do not use and / or disclose this address & contact information inappropriately.
Mr. Wesley Forrester
PortableComputer.com
P.O. Box 427
Roseville, CA, US, 95678
BUSINESS PHONE: (916) 772 3883
PERSONAL CELL PHONE (916) 367-3739
I would suggest all people needing an LCD repair, rely on onsite repairs & always check them out! I had another laptop repaired in just an hour with onsite service for just $89. I just wish it was my laptopbut it was my next door neighbor's..
Don't make the same mistake I did. If I could, I'd help put a stop to businesses like portablecomputer.com. (although the site is shut down at this time.)
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