I signed up for AOL as a result of a free 90 day trial offer. At the end of this offer, I cancelled the membership as to avoid a charge on my account. I know everyone will be shocked when I say that this membership was never cancelled.
I had recently been laid off and had time to take a careful review of my checking account online. Long story short, I have been charged $28.90 every month since November. I contacted AOL and they were less than helpful.
I spoke to someone in "cancellation" by the name of Melissa who proceeded to attempt to sell me AOL again. Seriously! As I am sure, she provided me her scripted answer of, "I'm sorry m'am but we have no record of your cancellation!" Uh, of coarse ya don't! She refused to let me speak directly to someone, and only advised me that she would give this info to her supervisor to investigate. I asked her for the supervisors name, apparently they aren't allowed to provide that information over the phone.
Basically, I am out roughly $600.00 and AOL is not willing to help me out at all. I did contact my bank and was advised that they have a LONG history of doing this to people and the only way to stop them is to close MY checking account. So, because of their poor business practices, I am the one who has to do all the work. AOL, this needs to stop.
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