When I signed up for a free trial membership with AOL, I was lead to believe that if I cancelled my free membership before the end of the free trial period, I would not be charged for anything. Approximately 2-3 weeks before my free trial was to end, I mailed in my cancellation via certified mail. I also spoke to a AOL representative via e-mail to confirm my cancellation, since I had not received any reply or paperwork in the mail. I was told my membership would be cancelled on its billing date and I would not be billed for anything.
However, two days after the supposed billing date, October 6, I looked at my bank statement and was shocked to see that not only did AOL Netmarket take $79.99 out of my checking account, but another $79.99 was taken from my checking account by AOL Credit Alert. I have yet been able to get in touch with AOL Credit Alert to find out what happened, but I did speak with a representative from AOL Netmarket. He said that I agreed to some membership that I never received any information on. He also told me that just because I cancelled my membership with AOL, my cancellation did not apply to them and I had to cancell with them seperately because they were seperate from AOL.
I feel that the consumer is being mislead. If a consumer sign's up for a membership (even if it is FREE), the consumer should be made aware of all things such as, what comes with the membership or what they need to do to cancel their membership (s) in order to avoid ANY and ALL unnecessary billing. This information should be sent to the consumer no matter what!!! The consumer should not have to pay for AOL's misleading mumbo jumbo!!! Also, if these memberships the consumer has supposedly agreed to is not part of AOL and cannot cancel the membership's through AOL, then AOL needs to not associate their name with it!!! AOL Credit Alert & AOL Netmarket have nothing to do with your AOL membership.
AOL has a misleading & dishonest way of doing business with the consumer and I can imagine how much money they have taken from people who are hard working individuals and cannot afford to be ripped off for $160.00 without even knowing it!!!
TRACI
PLACENTIA, California
0 comments