I have had the same problem and so has my brother as the writer below..
Dell has the worst customer service. I ordered a computer system and the next day I canceled the order. They shipped the order anyway. I waited 6 weeks for them to issue a credit. They made excuses, did't know how to track a package or an order. I have spent so many hours trying to get a refund, I should send them a bill!
Not only this, but I have spent over 2 years trying to straighten this out. They call constantly. We call constantly. They swear it won't happen again, then they send bills and start calling all over again. The company is relentless and uses Indian representatives who constantly refer you back and forth to the same phone numbers and never do anything to stop the harrassment. My computer actually works fine, but I would never ever ever buy any product ever again from this company nor would I ever tell anybody to.
It is the worst buyer experience I have ever had by leaps and bounds! Now, they program my number into a redial system, call me over and over throughout the day. If I respond. They have a dial back number. I can't block the number because it is 866-620-6000 — an out of area, toll-free numbe
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