I am disputing the negative balance in my PayPal account. On 01/25/05 I received an e-mail from eBay stating that the seller I had won an item from was suspended, and that eBay did not encourage me to go through with the transaction. I put a stop payment order on my bank account to stop payment to the seller through PayPal.
On 01/26/05 I received an e-mail from PayPal telling me to fund my bank account, and that a re-attempt to pay the seller $83.00 would be made in 3 days. I e-mailed back explaining about the e-mail from eBay, that the seller was suspended, and that the e-mail had discouraged me from completing the sale. On 01/29/05 I received a reply from a "Linda" at PayPal (whom I have since found out is an artificial intelligence automation) that did not even address the issue. I replied the same day, stating: DO NOT RE-ATTEMPT TO DEBIT MY BANK ACCOUNT, PAYMENT TO SELLER HAS BEEN STOPPED, and I gave the reason why payment was stopped. I received no reply from PayPal, so I assumed that this matter had been taken care of.
On 02/01/05 I received an e-mail from PayPal stating that payment had been made to the seller and that I now had a negative balance.
Today, 03/01/05, I received an e-mail from PayPal saying that the case has been resolved and closed and cannot be reversed because the seller gave proof that he shipped the product to me. He has not shipped anything to me except a letter by certified mail with the same tracking number that he provided to PayPal. In the letter was a small slip of paper telling me that I would get my product sometime.
I have no product, a negative balance in my PayPal account, and a lot of frustration. I made it clear that I did not want to go through with the transaction, I took all steps necessary to notify PayPal not to transfer the money from my account, and I stayed right on top of the correspondence, yet the issue is still not resolved.
PayPal did not bother to check with me before closing the complaint to see whether I had actually received the product or whether anything new had happened. Their complaint procedure is all one-sided. A person cannot add anything to it, advise of new developments, or even appeal a case that is closed with no resolution for the person complaining. I am not reimbursing PayPal for the $83.00 that they paid to the seller, in spite of my numerous e-mails trying to stop the transaction. This issue is not resolved. I have also filed a complaint with the BBB.
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