In my case Nancobbler a.K. A Robin Kay advertised items on eBay as in mint condition. 50% of actual shipment was badly defective and was returned. Seller refused to make full refund despite written product quality and money back guarantees. Nancobbler does not respond to emails, telephone calls or letters once she receives payment in advance.
Nancobbler has 377 cases of negative feedback (complaints) on eBay during the past 13 months. Seller has badgered, bullied, insulted, threatened, intimidated and defrauded buyers according to the victims. Victims claim that merchandise was paid for but never received, refunds for defective merchandise never received, damaged merchandise not replaced, threats made against buyers to discourage claims, and retaliation employed against customers who do complain.
Victims believe that the seller is extremely vindictive. Ebay has refused to investigate Nancobbler-or any of the consumer complaints - because she is a powerseller and generates revenue for them. Seller has found and exploits a segment of the market (small dollar interstate purchases not by credit card) where consumer protections are inadequate.
A Nancobbler victims group has been formed to coordinate action against Nancobbler and if necessary eBay. We will bring her to justice for her treatment of consumers no matter how long it takes. Ebays unconditional protection of this predator raises questions about their ability-or interest - in self policing their network and government regulation may be needed to protect consumer rights.
0 comments