Usacomplaints.com » Internet & Web » Complaint / Review: Facebook - Sign-Up Rejected as Disabled but Login Says No Account Exists. #1101679

Complaint / Review
Facebook
Sign-Up Rejected as Disabled but Login Says No Account Exists

My wife and I share an email address with different names at the front. She has had a Facebook account for a few years. Unfortunately, she recently had her account hijacked, and it sent numerous friend requests. This was subsequently resolved.

Due to retirement, I now have time and decided to join Facebook. My application was rejected. It stated: "The account that owns the email address you entered has been disabled."

When I try to log in, I get: "Incorrect Email. The email you entered does not belong to any account. You can login using any email, username or mobile phone number associated with your account. Make sure that it is typed correctly."

Surely these two statements are at odds and conflicting, yet I cannot get anybody to help me, as there is no direct contact with Facebook.

I did recently get an email from them: "Sorry you've been having trouble logging into your Facebook account. Instant Login. Get back on Facebook now. You can also get password help or login help on Facebook. Thanks, The Facebook Team." But that was also useless!



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