Independent profile. Not owned, sponsored or endorsed by Meta Platforms (Facebook, Instagram, WhatsApp).

Meta Platforms (Facebook, Instagram, WhatsApp) Reviews, Complaints & Contacts

Meta Platforms, Inc. runs Facebook, Instagram, Messenger and WhatsApp from Menlo Park, California. BBB rates the company D- and lists thousands of complaints as unanswered. In 2026 Meta settled the youth-harm case brought by state attorneys general, and a New Mexico judge imposed a $25 billion civil penalty that Meta says it will appeal. The archive here holds 630 consumer complaints about Meta's services, dated 2008 to 2014, mostly about Facebook accounts and charges.

REVIEWS & COMPLAINTS630on USAComplaints · none in last 3 yrs · latest 2014
WEBSITEmeta.com
HEADQUARTERSMenlo Park, CA
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗
VERIFIED

Contacts

PhoneAddress

Customer service & general contact

Account & login

Corporate & press

VERIFIED

Locations

  • Headquarters1 Meta Way Menlo Park CA 94025
EDITORIAL

Company Information

BBB, Trustpilot

Legal name
Meta Platforms, Inc.
Founded
2004
Business type
Social media and messaging company (Facebook, Instagram, Messenger, WhatsApp) headquartered in Menlo Park, California, with a Meta Help Center for account, ads and payment problems
Website
meta.comSource: Meta Help Center, checked 2026-11-01
Headquarters
Menlo Park, CASource: Meta Form 10-Q cover page, principal executive offices, checked 2026-11-01

Meta Platforms, Inc. is a publicly traded company that files quarterly and annual reports with the SEC, and it operates Facebook, Instagram, Messenger and WhatsApp from 1 Meta Way, Menlo Park, California. Being a public company does not settle how it treats users. BBB rates it D- and lists 11,258 complaints as unanswered, and regulators and courts have imposed penalties and settlements on it, from the FTC's $5 billion privacy penalty in 2019 to the 2026 state cases described on this page. Meta has also won cases, including the FTC antitrust trial, and it is challenging the New Mexico rulings against it.

Reports of hacked or disabled accounts and unexpected charges come from consumers and are not findings against the company. Fraudsters also impersonate Meta: a common phishing message claims that a Facebook page has been disabled and sends the owner to a fake page that collects login details. Use only the links inside the Facebook or Instagram app, or the Meta Help Center at meta.com/help, to deal with an account problem.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years
617 reviews · 11,376 complaints · BBB business grade D- · average customer rating 1.07 / 5
TrustpilotAll reviews for www.facebook.com
18,710 reviews · TrustScore 1.2 / 5
EDITORIAL

Complaint Themes

unauthorized or unrecognized card/bank chargesFacebook Credits or in-game purchasesaccount disabled, deleted, hacked or fake profile

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 630 historical complaints about Meta Platforms (Facebook, Instagram, WhatsApp), published between 2008 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

BBB, Trustpilot and archived complaints

BBB. BBB lists the company as Meta Technology Company. It is not BBB accredited, has a BBB rating of D-, and BBB lists 11,258 complaints as unanswered. BBB shows 11,376 complaints in the last 3 years, 4,293 of them in the last 12 months, and an average of 1.07 out of 5 stars from 617 customer reviews. BBB complaints are consumers' allegations, and BBB notes that the complaint text it displays might not represent all complaints filed with it. The profile also points consumers to the Meta Help Center for account access and support questions.

Trustpilot. The Facebook profile (www.facebook.com) shows a TrustScore of 1.2 from 18,710 reviews. The profile is unclaimed, and Trustpilot notes that the company has no history of asking customers for reviews, so the reviews may not be representative. It covers the Facebook site only.

Complaints archived here. 630 published complaint reports are linked to this profile. They date from 2008 to 2014, almost all concern Facebook, and they are consumers' own accounts, not findings against the company. Posts mainly about another company, and posts about WhatsApp from before Facebook bought it in October 2014, are shown as related and not counted. These archive posts are separate from, and not added to, the BBB and Trustpilot figures.

Had an experience with Meta Platforms (Facebook, Instagram, WhatsApp)? Tell other people what happened.

Submit a Complaint
EDITORIAL

Meta (Facebook, Instagram) complaints: where to take a problem

Account, payment and ad problems with Facebook, Instagram and Messenger go through the Meta Help Center at meta.com/help and the help menus inside each app; the Menlo Park headquarters phone number is not a support line. Keep screenshots of error messages, appeal confirmations, and any ad-account, order or transaction numbers before you start.

  • Hacked account. Start the recovery at facebook.com/hacked, the page Facebook's Help Center gives for hacked accounts. Once you are back in, change your password, log out any device you do not recognize, and check that the email address and phone number on the account are still yours.
  • Disabled or suspended account. Facebook's Help Center says you can appeal a suspension within 180 days; if you do not appeal in time, or the appeal is not granted, the account is permanently disabled. The appeal period can differ by region, so act as soon as you see the notice.
  • Charge you do not recognize. First check that a family member, friend or co-worker did not use your account. Then, in Facebook settings, open Meta Pay, then Activity, select the transaction, choose Get Help with this Payment, and contact Meta by live chat or email. A charge on an Ads Account goes to the Meta Business Help Center instead. If Meta does not fix it, dispute the charge with your card issuer: under the federal Fair Credit Billing Act, a written credit card billing-error dispute must reach the issuer within 60 days after the first statement showing the charge. For a debit card, tell your bank as soon as you spot the charge.
  • Watch for fake support. A common phishing message claims your Facebook page has been disabled and links to a fake page that asks for your login details. Reach Meta only through the app or meta.com/help, never through a link in such a message.
  • Complaints to regulators. Report unfair practices or fraud to the FTC at ReportFraud.ftc.gov and to your state attorney general. If someone used your hacked account or your personal details to commit fraud or identity theft, you can also report it and get a recovery plan at IdentityTheft.gov.
    More detailShow less

    Meta is based in California, so the California Attorney General also takes complaints at oag.ca.gov/consumers. You can also file a complaint with BBB against Meta Technology Company.

EDITORIAL

FTC, states and other regulators

FTC $5 billion privacy penalty, 2019. On July 24, 2019 the FTC announced that Facebook would pay a $5 billion penalty to settle charges that it violated a 2012 FTC order by deceiving users about their ability to control the privacy of their personal information. The settlement also added a modified order with new privacy controls, which took effect in April 2020.

FTC bid to tighten that order. In May 2023 the FTC started an administrative proceeding to change the 2020 order, including limits on using minors' data and on launching new products. Meta challenged the proceeding in federal court in Washington, D.C.; the Commission has stayed its own proceeding while the court cases run, and the district court has scheduled a hearing on Meta's motion for November 12, 2026.

Multistate youth-harm settlement, 2026. State attorneys general sued Meta in 2023 over the effect of Instagram and Facebook on young users. On August 26, 2026 the federal court in Oakland, California entered a consent judgment settling the case. Meta's Form 10-Q says the agreement covers 52 attorneys general (Florida, New Mexico and the U.S. Virgin Islands are not part of it) and provides for payments of up to about $18.59 billion, of which about $12.7 billion is payable over ten years. For the first phase, of up to five years, teen accounts get a default limit of two hours a day and an overnight block from midnight to 6 a.m., and only a supervising parent can loosen these settings. Meta denied the allegations and did not admit liability.

More on regulatorsShow less

New Mexico youth-harm case. In a case brought by the New Mexico Attorney General in state court, a jury found on March 24, 2026 that Meta violated the state Unfair Practices Act and assessed $375 million in civil penalties. In a second phase tried by the judge, the court ruled on August 6, 2026 that Meta's platforms are a public nuisance in New Mexico and ordered Meta to pay about $567 million into an abatement fund. Meta has said it will appeal.

New Mexico privacy case. In a second case, State of New Mexico v. Facebook, Inc., a jury found on September 25, 2026 that Meta committed more than 43 million violations of the state Unfair Practices Act through statements to users about privacy and content moderation. On October 21, 2026 the judge imposed a civil penalty of $25 billion with 15 percent post-judgment interest. Meta says it will appeal. The two New Mexico cases are separate, and their amounts are not combined here.

Other states. In March 2026 a San Francisco court entered final judgment on Meta's $50 million settlement of California's lawsuit claiming that Facebook misled users about sharing their data with third parties, including in the Cambridge Analytica episode. In July 2024 Meta agreed to pay Texas $1.4 billion over five years to settle a lawsuit over facial recognition in Facebook's Tag Suggestions feature, without admitting wrongdoing.

European Union. On April 29, 2026 the European Commission issued preliminary findings under the Digital Services Act that Meta has not done enough to keep children under 13 off Facebook and Instagram, noting for example that a child can enter a false birth date at sign-up without an effective check. These are preliminary views; Meta can respond, and any final decision can be appealed.

EDITORIAL

Lawsuits against Meta and their status

Court records

Claims in a lawsuit are allegations until a court decides them.

More on the lawsuitsShow less

FTC v. Meta Platforms, Inc. (U.S. District Court for the District of Columbia, 1:20-cv-03590). The FTC alleged anticompetitive conduct, including the Instagram and WhatsApp acquisitions. After a trial from April 14 to May 27, 2025, the court entered judgment for Meta on November 18, 2025. The FTC filed a notice of appeal on January 20, 2026; the appeal is pending in the D.C. Circuit.

Consumer privacy class action. In In re Facebook, Inc. Consumer Privacy User Profile Litigation (N.D. Cal.), the Cambridge Analytica-era privacy case, Meta agreed on December 22, 2022 to pay $725 million. The settlement became final on May 14, 2025; the deadline to file a claim passed in August 2023.

Youth-harm lawsuits. Since January 2022 individuals, school districts, cities, tribes and states have sued, alleging that Facebook and Instagram harm young users. Federal cases are consolidated in the Northern District of California. In the first personal-injury bellwether trial in Los Angeles, a jury on March 25, 2026 awarded $6 million in compensatory and punitive damages against Meta and YouTube, allocated 70 percent to Meta; Meta has filed a notice of appeal. In May 2026 Meta settled the first school-district bellwether case, brought by a Kentucky school district, shortly before trial; the terms were not disclosed. The state attorneys general case and the New Mexico cases are covered in the section on the FTC, states and other regulators.

Flo Health privacy case. In Frasco v. Flo Health, Inc. (N.D. Cal.), a jury on August 1, 2025 found for the plaintiffs and a California subclass on the one remaining claim against Meta, under Section 632 of the California Invasion of Privacy Act, over data from the Flo period-tracking app. Plaintiffs seek $5,000 in statutory damages per class member for up to about 1.25 million class members; Meta says the amount of any damages is uncertain.

Antitrust class actions by users and advertisers. In the user case the court entered judgment for Meta on September 29, 2025, and the plaintiffs appealed in October 2025. Meta's motion for summary judgment in the advertiser case is still pending.

PUBLIC RECORD

Court & Public Records

Federal Trade Commission v. Meta Platforms, Inc.

Appeal decided

U.S. District Court for the District of ColumbiaDocket 1:20-cv-03590Source ↗

Appeal decided

Meta's win stands unless the appeals court reverses it.

Case details: Federal Trade Commission v. Meta Platforms, Inc.Show less

The FTC sued in December 2020, alleging that Meta maintained a monopoly through anticompetitive conduct, including its acquisitions of Instagram and WhatsApp. After a trial in April and May 2025, the court entered judgment in Meta's favor on November 18, 2025. The FTC filed a notice of appeal on January 20, 2026, and the appeal is pending in the U.S. Court of Appeals for the D.C. Circuit.

State of New Mexico v. Facebook, Inc.

Judgment

New Mexico state court, Santa FeSource ↗

Judgment entered

Meta says it intends to appeal and has recorded an accrual for the matter in its Form 10-Q.

Case details: State of New Mexico v. Facebook, Inc.Show less

The New Mexico Attorney General alleged that Facebook misled users about the privacy of their data, including the data later obtained by Cambridge Analytica, and about content moderation. On September 25, 2026 a jury found Meta liable for more than 43 million violations of the state Unfair Practices Act; it did not accept every claim. On October 21, 2026 Judge Francis Mathew imposed a civil penalty of $25 billion, with 15 percent post-judgment interest, and reserved a ruling on injunctive relief.

People of the State of California et al. v. Meta Platforms, Inc.

Settled

U.S. District Court for the Northern District of CaliforniaDocket 4:23-cv-05448-YGRSource ↗

Settled

Meta denied the allegations and did not admit liability.

Case details: People of the State of California et al. v. Meta Platforms, Inc.Show less

State attorneys general alleged that Instagram and Facebook features harm young users. The case is part of the federal social media youth-harm litigation, MDL 3047, before Judge Yvonne Gonzalez Rogers. On August 26, 2026 the court entered a consent judgment settling the states' claims. Meta's Form 10-Q describes an agreement with 52 attorneys general, excluding Florida, New Mexico and the U.S. Virgin Islands, with payments of up to about $18.59 billion: about $12.7 billion payable over ten years, and about $5.3 billion that depends on conditions not met as of September 30, 2026. In the first phase, which runs for up to five years, teen accounts on Facebook and Instagram get a default limit of two hours a day and an overnight block from midnight to 6 a.m., which only a supervising parent can loosen; tighter defaults apply if other platforms adopt comparable rules.

EDITORIAL

Who operates Facebook, Instagram and WhatsApp

Meta Platforms, Inc. is a publicly traded Delaware corporation, incorporated in July 2004, with principal executive offices at 1 Meta Way, Menlo Park, California 94025. It calls Facebook, Instagram, Messenger and WhatsApp its Family of products, and it filed with the SEC under the name Facebook, Inc. until October 2021. Facebook bought Instagram in 2012 and completed its acquisition of WhatsApp on October 6, 2014. Share price and financial reports are on the company's investor relations site at investor.atmeta.com.

BBB lists the company as Meta Technology Company, at 1 Hacker Way, Menlo Park, with Facebook as a former name and WhatsApp Inc. as a related business. Because one company operates all four apps, complaints about any of them belong with Meta Platforms.

VERIFIED

Company Relationships

  • Formerly known asFacebook, Inc.
  • Affiliated withWhatsApp Inc.
EDITORIAL

Frequently Asked Questions

Who operates Facebook and Instagram?

Meta Platforms, Inc., a publicly traded Delaware corporation headquartered at 1 Meta Way, Menlo Park, California 94025. It operates Facebook, Instagram, Messenger and WhatsApp, which it calls its Family of products. The company was named Facebook, Inc. until it became Meta Platforms in October 2021.

What does Facebook say to do if an account is hacked?

Facebook's Help Center sends people whose account was hacked to facebook.com/hacked, which walks you through securing and recovering the account. After you regain access, change your password, log out any device you do not recognize, and make sure the email address and phone number on the account are yours. If the account was used to defraud you or others, you can also report it to the FTC at ReportFraud.ftc.gov or IdentityTheft.gov.

What do BBB and Trustpilot show for Meta?

BBB lists the company as Meta Technology Company, not BBB accredited, with a D- rating and 11,258 complaints listed as unanswered. BBB shows 11,376 complaints in the last 3 years, 4,293 in the last 12 months, and 1.07 out of 5 stars from 617 customer reviews. Trustpilot's unclaimed profile for www.facebook.com shows a TrustScore of 1.2 from 18,710 reviews. The two sites count separately, so their figures are not added together.

What did the FTC order against Facebook in 2019 say?

Under the settlement announced on July 24, 2019, Facebook agreed to pay a $5 billion penalty over FTC charges that it violated a 2012 FTC order by deceiving users about their ability to control the privacy of their personal information. The settlement also imposed new privacy restrictions and oversight on the company. Since May 2023 the FTC has sought to tighten that order further, and Meta is contesting the move in federal court.

What happened in the FTC antitrust case against Meta?

Meta won at trial. In FTC v. Meta Platforms, Inc. (D.D.C. 1:20-cv-03590) the FTC claimed that Meta used anticompetitive conduct, including its purchases of Instagram and WhatsApp, to keep a monopoly. The court entered judgment for Meta on November 18, 2025. The FTC filed a notice of appeal on January 20, 2026, and the appeal is pending in the D.C. Circuit.

What have New Mexico courts decided about Meta?

There are two separate cases brought by the New Mexico Attorney General. In the youth-harm case, a jury assessed $375 million in civil penalties on March 24, 2026, and on August 6, 2026 the judge found Meta's platforms to be a public nuisance and ordered about $567 million for an abatement fund. In the privacy case, State of New Mexico v. Facebook, Inc., a jury found more than 43 million violations of the Unfair Practices Act on September 25, 2026, and on October 21, 2026 the judge imposed a $25 billion civil penalty with 15 percent post-judgment interest. Meta says it will appeal. None of these amounts is final while Meta's challenges continue.

What is the settlement with state attorneys general?

State attorneys general settled their youth-harm case against Meta, and the federal court in the Northern District of California entered the consent judgment on August 26, 2026. Meta's Form 10-Q says the agreement covers 52 attorneys general (not Florida, New Mexico or the U.S. Virgin Islands) and provides for payments of up to about $18.59 billion, about $12.7 billion of it over ten years. Announcements by individual states give somewhat different coalition counts and totals; the figures here are the ones Meta reports. For the first phase, of up to five years, teen accounts get a default two-hour daily limit and an overnight block from midnight to 6 a.m. that only a supervising parent can loosen. Meta did not admit wrongdoing. The money goes to the states, not to individual users.

What does Meta say to do about a charge I do not recognize?

Meta's Help Center says to first make sure a family member, friend or co-worker did not use your account. Then, in Facebook Settings, open Meta Pay and Activity, select the transaction, choose Get Help with this Payment, and contact Meta by live chat or email. A charge on an Ads Account goes to the Meta Business Help Center. If the charge is not reversed, dispute it with your card issuer; for a credit card, the Fair Credit Billing Act gives you 60 days from the first statement showing the charge to send a written dispute.

How long is the appeal period for a disabled Facebook account?

Facebook's Help Center gives 180 days to appeal a suspended personal account. If you do not appeal within that time, or the appeal is not granted, the account is permanently disabled. The period can vary by region, so appeal as soon as you see the notice and keep a screenshot of it.

How do I report that Meta AI is not working?

Meta's Help Center says to update the Meta AI app first, and if the problem continues, open the app, tap Menu, then tap your profile picture in the bottom left, then tap Settings, Help and support, and Submit a report. Describe the issue, select the category that best matches it, add screenshots if you like, tap Next, and choose whether to share your diagnostics before sending. On the Meta AI website, go to Meta.ai, select your profile in the lower left, then click Settings, Help and support, and Report a technical issue, describe the issue and click Submit.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

Show 15 moreShow less