After researching heavily and ordering a pair of eyeglasses, I received an email that stated the selected lenses would not fit the frame and I needed to pay an additional $20 for different lenses. Upon replying asking why this frame was advertised as being able to handle the lenses I selected I received a reply that was evasive and vague. The customer service representative said that his colleague had "suggested" that I upgrade my lenses, a fallacy considering the previous email in the thread clearly showed him telling me my original lenses would not fit. I requested that my case be elevated to a supervisor so I could speak with someone who could take care of my issue. The representative sent another generic email thanking me for my business and hoped he had answered my questions, and that a supervisor would contact me shortly. A week passed and I heard nothing. Finally received an email informing me that my order had been discontinued. I am absolutely appalled at the level of service this company has shown. Do not be fooled by the snazzy website and attractive prices. You will end up wasting more time and money than it is worth.
0 comments