We worked with 2 separate analysts over the course of a year. After our initial "kickoff" meeting, which lasted roughly 1 hour, we barely heard from them again. All of our goals were ignored by the team as they seemingly tried to automate our account and not apply any "real" work.
Once a month we received meaningless reports, which ironically highlighted the fact that they were missing all of their goals. After multiple attempts to work with them and expressing our frustration the CEO, James Amato, contacts us to offer us a free month. He assured he had a new person for our account and that things would improve. He made this offer during our busy season so we said "thanks" and accepted the free month.
James promised he'd call on January 10 at 10am to try to save the account. Believe it or not, he didn't call at all. After I contacted him in the afternoon he said "a meeting ran over". I wasn't buying it, but set up a meeting with him the following day. To my surprise, he didn't call us then either!
I finally got in touch with him the next day and asked for a refund. He said we'd get one on the following Monday, but missed that date too. Upon following up with him he said he "decided against it".
My advice for anyone considering this company for work, save your money. We've never felt so insignificant by any vendor we've worked with. They routinely miss appointments, show up 15 minutes late, make promises and change their minds. Very frustrating lack of professionalism here. Buyer beware.
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