November 15
Hi my name is Leo and I want to tell you the real truth about the online auction academy,
I visited your site after seeing it as an example of what wonderful things the online auction academy could do for those who believe their BS.
I was suckered by them and that's the reason for this email. Did you know that online auction academy has 48 complaints against them in Reno, Nevada alone? So this email is from just one guy out of those 48 men and women who filed complaints against the online auction academy. There are probably 20 times those many that were ripped but didn't file a complaint. This letter is proof of what I am saying
Better business bureau
991 Bible Way * Reno, NV 89502
Phone (775) 322-0657 * Toll Free (888) 350-4222
Fax (775) 322-8163 * www.renobbb.org
October 26
Mr. Leo
Online Auction Academy
Dear Mr.
Our office has contacted this company twice on your behalf, trying to obtain a mutually acceptable resolution to your complaint. However, the company has chosen to ignore our requests for their response.
It is through experiences such as yours, that the Better Business Bureau is able to develop our reliability reports. Although we do not have the power to force a company to respond to a complaint and make a settlement offer; our reports on local companies reflect how a company treats its customers, especially if there has been a dispute. Your unanswered complaint will become part of the information we report to the public on this company for the next three years. Also, should any government agency request our files on this company, your complaint will be included.
We have closed our file on your complaint as unanswered and have also updated our reliability report on this company to show an "Unsatisfactory" record. Companies are given an unsatisfactory record when they fail to respond to one or more customer complaints brought to their attention by our office.
If you have worked out a settlement directly with this company, please send us a note by email at [email protected] or fax 775-322-8163 or by mail, telling us about the resolution and any other comments you may have. Your help in doing this is extremely important to ensure that our report to the public on this company is accurate.
If you have not heard from the company and wish to pursue this matter further, you do have the right to consult legal council or consider a Small Claims Court action.-
If you have any questions, please do not hesitate to call me.
Sincerely
Katie Rose
Office Manager
Are the people that work for online auction academy liars? The second lie they told me (The threats she is talking about was me threaten to protest at there Reno office.
Original Message
From: Online Auction Academy [mailto: [email protected]]
Sent: Wednesday, September 29 12:38 PM
Subject: Refund Approved
Even though you threatened employees of this company and failed to meet the requirements of the guarantee you signed, I am approving your refund request. Everyone here agrees it will be best if you ceased all communication with our company. Therefore:
Please return all of your training materials to:
Online Auction Academy, 3545 Airway Dr. #114, Reno, NV. 89511. Please make certain your name is clearly displayed on the return box and IN LARGE PRINT ON THE BOX, use the following Return Authorization Number (or the box will be refused):
DH-929
Once we have received your materials at our office, a credit will be applied to your credit card. The refund, along with a confirmation email will be sent to you within 5 business days of receipt of your kit.
Michele
Director of Operations
Leo
Citrus Heights, California
U.S.A.
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