I was in the practitioner's office and at the time of appointment i did pay a $5.00 co payment but no receipt was given for amount paid. I was told that they do not have a payment receipt book available and after collection of 5X $1.00 payment they let me go in to see a doctor. I did observe that prior to me taken in to a doctor's exam room a secretary did not let anyone who did not pay deductibles or prepaid appointment see a physician. Some time after that day co payment was made i did get a first demand / collection letter for $5.00 co payment.
The office representative statement was that they have no records of my payment and they can not find any records of the fact that it was a condition that the office did not have a payment receipt book available. I was not accused in a making false statement in order not to pay $5.00 copay but she strongly suggest me to come over to pay again in order to avoid a collection actions. I decide not to argue with them and not spending money for round trip to the office and send them a check (Check # 103& 10/22 - acct #750771) by mail for amount demanded.
I did verify with my financial institution a clearance of he fund in order to be sure that i do not have any delinquency on my behalf. Anyway after that check was cleared by my bank and fund was transferred to doctor's account i still get collection letters for the same amount of money i paid and all phone calls in regards to that issue has no result. I do assume that a physician has no control over his employee's conduct and has a luck of supervision of his collection practice.in regards to a communication practice - there is always that they put you on hold or asking you to call back in half an hour because a secretary or responsible person is either on seek day, lunch time or announced to be in restrum
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