I placed an order online on August 26 and paid immediately via credit card. Was promptly sent confirmation invoice email by Howard Brown ([email protected]). Then I received email from CEO Jeff Brown apologizing for the delay and explaining that they had transitioned to a new system and were backed up and would be hiring another worker soon.
A week goes by and haven't received my order, so I email back Jeff Brown with order status request. I get an auto-response saying that they finally hired that new worker (Crystal) and that I would have to forward my email to her address and she will get back to me asap. So I do, and she replies fairly quickly, saying that they were shipping out my order right away and I should be receiving the shipping notification within 24 hrs.
Needless to say, I still have not received my order and it is September 26th. Any email sent to Jeff Brown receives the auto-response "don't tell me, tell Crystal" message, and Crystal is no longer replying to my emails. Phone calls, even though placed within the 10am-4pm Pacific time window, just get the cheesy recorded message and doesn't leave you any options for customer service. There is no way for dissatisfied customers to communicate their concerns or get their money back.
Bottom line: This company is very unprofessional, and does not provide the customer any way to contact them. They took my money from day 1 when I placed the order, but a month later still haven't received product.
Oh, and another thing, about a week after the last email from Crystal saying they were shipping out my order, I receive a promotional email for their newest super blow out sale. It said that products were limited and running out fast. It also said that any orders placed that day would be shipped out that very same day! So, I'm thinking, so what if I were to place another order that day-would they ship me that order before my original order?! They had better not be giving priority to people shopping that sale over my order placed way before! But I guess I will never know, because they do not answer any of my inquiries anyways.
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