I was connected with this business through a referral service. I was attempting to obtain two quotes, one for my husband and one for our entire family. After spending forty five minutes answering questions about our families health. The customer service rep began telling me "You know your not going to get this insurance right?" He was demeaning, rude and belittled me because of my medical conditions. He then tried to sell me life insurance, which was not at all what I was inquiring about and when I responded "no thank you.
I need health insurance." he said to someone in the office "She is not even going to do the F'in life." He then told me he was having difficulty and HUNG UP ON ME? I obtained the phone number and called this company back. I attempted to explain that I was talking with someone and had been disconnected. He responded "Are you the woman with the spinal cord injury trying to make me spend my money?" I was confused, appalled and asked to speak with a supervisor. He responded he is the owner of this company Chris Basl.
He stated "I deal with people like you all day long." I asked why the other representative hung up on me. He stated "the person you were talking to has a wife and children he does not have time for people like you. It is my phone bill and I will hang up on you again." then he hung up. Oh my, horrible horrible treatment. I was discriminated against because of my spinal cord injury. He would not even provide me a quote. I am also filing a complaint with ADA and potentially a private attorney. This company is a disgrace.
This company should be closed down. At minimum he should have to provide a written apology and pay a steep fine for discrimination.
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