I ordered a trial sample of something from Eight Squared, the Suvaril. I cancelled within the first week as I knew that this was just another one of those "waste of money" diet items, but thought I'd give it the benefit of the doubt. I e-mailed my cancelation, per my first invoice instructions, received a confirmation that my cancellation was received, and 3 weeks later received another shipment! They claim they don't have my e-mail and I erred in not printing out the confirmation.
I then immediately returned the entire package, with my e-mail and invoice, via Fedex so that I could track the shipment, and have been refused a refund even though nothing was opened! I have now reported it to my credit card as a disputed charge. The customer service has been impossible to deal with at Eight Squared each of the three times I have called! Do not buy anything through this company if you're not interested in a horrible shopping experience!
Erika
Hermitage, Tennessee
U.S.A.
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