I purchased a refurbished Hitachi Cone Beam from this company for $39995.00. Took over a month for delivery and an additional $5000. Unit arrived and it was not refurbished but a used unit they had sold on consignment from another office. After installation, the unit was not operational. Dental Planet had an unauthorized, independent contractor disassemble the unit. The same person delivered and installed the unit. Called Hitachi and they will not repair or service the unit since they did not remove and re-install it. Hitachi said that they will inspect the unit to see if it will qualify for a service contract for a cost of 5000.00 plus travel expenses. The service contract, if approved, will cost a minimum of 18,000.00 per year if a 3-5 year contract is signed before repairs will be done. It has now been six months and Dental planet will not respond to phone calls nor letters from my attorney. They did however send an additional bill for shipping/delivery in the amount of 1500.00. Hitachi will disassemble for disposal for a cost of 20,000.00, and the independent contractor who installed it refused to remove it. My investment so far in cost of machinery, office preparation, installation, lost production, repair of damages to my office, attorney fees, and probable removal is now over 250,000.00 conservatively. My attorney is doing all that can be done, but unfortunately this company has a habit of filing bankruptcy and re-opening under a new business name to avoid lawsuits.
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