My husband ordered the patches on Feb 16th received them on Feb 27th, had them 2 days and they charged his account $89.97 because his 14 day trial started on the day he ordered them. He got busy and didn't count the days from the day he ordered and even though he had only had them 2 days it didn't matter.
They told him they assume they work and charge you for them. Both customer service agents told him he should have paid closer attention to the days it was his fault. They would not credit his account, let him speak to a supervisor or anything. I could them over the phone and it was incredible.
You would think that they would have been cooperartive in the hopes of keeping him as a customer. It was completely evident that this happens all the time, and they work on the premise that once they get the initial payment they don't care if you keep purchasing them or not.
The sales reps and owners for this company seem to be the sort of people that cruise the obits looking for the family that has lost a loved one they can prey upon them. Beware if you sign up for the "14 Day Trial" and don't expect anything from them except whatever they can take.
0 comments