I have been trying to contact Hero Tabs (via phone and email) for 2 weeks since they charged my credit card 59.90. (rather than shipping and handling only) The wait is often longer than 1 hour. I contacted Hero Tabs via email approx. 2 weeks ago. This is the response I rec'd back:
Good morning,
Your information was sent to the customer service reps and they will process your cancellation of your account. If refund/return instructions are followed as instructed the credit will be processed quickly.
Thank you for your email.
Advantis
That was on 1/11. As of 1/18 I have heard nothing. I called again today. They now have an option on their phone system to a rep. Call you back with in 24 hours. We'll see if that really works. Just want my 59.90 back.
DO NOT Place an order.
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