My 19 yr old son was referred to Dr. Burchard to have a mole removed from his face. The doctor recommended cutting it off which would have left a large scar. He chose a conservative treatment and chose to have it shaved off hoping it wouldn't grow back. This office was in our insurance network so we never saw this coming! The doctor sent off the speciman to a lab but did not use a lab in our network. Now we have a $300.00 bill.
I tried working with them, but the office manager said it is our problem. She said they don't have time to check with everyone's insurance to see what lab they take. She said the doctor choses which lab he uses for certain reasons "that only he knows why". I pointed out that my son was never told it would be sent off and she said it was standard practice. Standard practice is known by a doctor with a degree, not a 19 yr. Old kid.
I told her that it would have taken five minutes to check with the insurance company online to see what lab our insurance takes and it is "standard practice" to do those checks with other doctor's offices. She then tells me that not even the patients understand their own insurance so there is no way that their office can figure out what lab is covered.
You know darn well they would have made that call to see if for example, an MRI needed a referral and it would have taken five minutes to do so.in today's world everything is driven by insurance. We went to someone in our network and they didn't even care enough to check where they were sending something off or even telling the patient.
What does he care? He got his money!
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