Merchandise arrived defective (something had burst open and the entire order=15 items, was covered in oil, greasy and unusable/resellable or too embarrassing to give as a gift) all items were in a ziploc bag and then put in box with no bubble wrap or protection so it just bounced around during transport, which is probably when the damage occurred. Nonetheless when I called for replacement it took over 10 minutes to get a live person and then that person was unsympathetic and unapologetic. She could replace the item that leaked, except I couldn't tell which item leaked. She didn't care and offered no other resolution so I am trying to return the entire order (bummer since some were gifts and I have to order from somewhere else now) and am writing my experience, which was not good and will not use this company again" I have never written a review before but feel so strongly about NEVER USE VITACOST I registered at a number of sites to let others know.
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