I saw the commercial for Avlimil and contacted the company to receive my "free 30-day" sample. I went on the website and it offered me a chance to join its Managed Care Direct program and I checked the "no... Continue with order" box and was directed to the screen which explained to me that I would be charged $4.95 for shipping & handling. I entered my credit card number and received confirmation.
A few days later I received my Avlimil & tried it. It tasted awful and made me sick to my stomach. I quit using it after 3 days... Disappointed that I had wasted $5.
About a month later, there was a charge on my credit card for $35 for a shipment of Avlimil! I was outraged! I called the company and a "customer service rep" (I use the term VERY loosely because I got anything but customer service) named Jairon told me that I had signed up for this Managed Care Program and that I was being billed for the Avlimil they had shipped to me—but I never got any more Avlimil!!! I told him that I did not agree to any more shipments and I hadn't received any more product... And that I wanted a credit on my credit card for the charge. He told me that it was clearly on the website and "just because I did not take the time to read & understand the information" that it wasn't their (Berkeley's) fault.
I told him that I wanted a refund for the $35 that I had been charged... Especially since I never received anything! He said he showed they shipped something out & gave a date. I told him I NEVER RECEIVED ANYTHING! I demanded he credit my account! He said there was nothing he could do and that I wasn't entitled to a credit! I was livid!
I told him that I would be contacting my attorney and asked him for the name & address of who they should contact. He quickly said "Oh, you want to write a correspondence?" I said, "Whatever it takes!" I got an address and told him to be sure that he cancelled any "program" that they had me on immediately and that I better not have any more charges on my account!
I then went to the Better Business Bureau's website and filed a complaint against them, stating everything that had happened. I received a confirmation from the BBB the next day and within about 3 days I received a report from the BBB where they had contacted Berkely and Berkeley's response was THEY WERE ISSUING A CREDIT! I laughed out loud & did a little "happy dance!" Thank goodness for the Better Business Bureau!
I STRONGLY urge you to contact the BBB if you have been scammed by Berkely Nutraceuticals, Berkeley Premium Nutraceuticals, or Lifekey! I have read WAY too many reports of people being scammed and they have not done anything but contact the company and be shot down. Contact the Better Business Bureau!
Rhonda
Greenbrier, Tennessee
U.S.A.
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