The basis of my complaint is not completely based on the training aspect of the company. The trainers are at least somewhat experienced and know what they are doing. The issue I have with this company is the sheer lack of organization, business management, and customer care that Precision Fitness has displayed with us. I am upset and infuriated after the fact that we gave them a second chance that it has come to this.
My wife and I started a year long contract with Precision Fitness back in February. During the first month or so, everything went fine. Our trainer Amy Bryant, seemed to know what she was doing and we were picking up a lot of good techniques with her. Then things started to go south. She started to bring her personal problems to work with her as she was apparently going through a bad Divorce. From that point on, every session did not go without hearing about how things were going with the divorce and her apartment issues, etc. I found this extremely un-professional. Than in May, she started canceling and rescheduling on a regular basis. Near the end of the month, we decided that we had enough. We contacted Nick Williams, who as we have been able to ascertain, is the owner of the company.
After sitting down with Nick Williams and expressing our concerns, we were under the impression that we could come to a reasonable agreement with Precision Fitness, and we decided to give them a second chance. Nick informed us that he would add several sessions back on to our contract which was a scale down breakdown (50 sessions over a year: 2 per week for 3 months, 1 per week for 3 months, 1 every 2 weeks for 3 months, and 1 per month for 3 months). He also informed us that he would email the add on of sessions, and how they broke down. He would then meet with us again after 30 days and see if we were still satisfied. We didn't see either of those last two points fulfilled, but at the time we didn't think anything about it, as we were happy with our new trainer Eric. Then in late August we were informed by Eric that we had used all of our sessions and we were not able to train with him until sometime around December unless we bought more sessions. (Keep in mind these sessions were supposed to last us the full year until February as I later found out)
I contacted Nick again to express my disappointment of how our sessions were handled again and told him that we could not in good faith continue with his company. He then had an associate of his get in contact with us, of whom we have never met and apparently he was the manager of another clubs' trainers. He said that we could cancel for half the price of the unpaid sessions that we had used (unknowingly). I then responded to him that I felt we were not responsible for anymore payments and that it was not our fault the sessions were used before they were paid for. I then nicely explained to him that I did not want to talk to him, rather to Nick who I had already dealt with in the past as he was the owner of the company. Basically, what it boils down to is that we keep getting bounced back and forth between these two and the main result is that we have been failed as customers of this business. We are not happy and feel the need to express our problems with this company so that other consumers can make an informed decision before they use Precision Fitness and Wellness.
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