Avoid with a passion!!! I ordered one of their promotions to try their system and selected autoship to get the trial promotion, and chose to cancel the auto ship within 30 days. While cancelling via recorded telephone call, I confirmed that there would be no addtional charges, and their rep replied no, just the original charge that I was already charged and no more shipments would be sent or changed. Well, regardless of that "RECORDED" conversation, I got hit with an unauthorized charge of $55.61. Be prepared to be "told off" and talked down to if you complain about this charge, because they will tell you there is very small print on the bottom of a SCROLLBOX on the bottom of the order page, not just the bottom of the web page, the bottom of the scrollbox on the bottom of the web page, that you have to use the mouse to get to, and their customer service will tell you its your fault for not readinng all of their fine print.
THEY TAKE ADVANTAGE OF THEIR CUSTOMERS, because they know as long as they have fine print hidden anywhere on the web page, their best interest is protected under law. I actually read this and never saw that $55.61 was going to be charged, nor do I recall this amount disclosed on my order confirmation page. My credit card rep wasn't even able to see the specifics on the nutrisystem web site and treated her very rudely and disrespectfully and said they had been doing that to their customers for YEARS!!!
They obviously don't want people to try it to lose weight all in one shot, they want people to get used to eating their packaged foods, which medical professionals have a serious concern with anyways, Nutrisystem appears to want their customers to get on auto ship and not cancel and make nutrisystems a lifestyle to keep improving their bottom line. When I called my credit card company to dispute, they called nutrisystems to get their side and they were very rude and disrespectful to the credit card agent too! Do yourself a favor and AVOID NUTRISYSTEMS WITH A PASSION, the health benefits are questionable and their customer service and business ethics is non-existent! Their only appology was for the fact that when I actually cancelled I was given the wrong information about the fact that I would not be charged, but they refused to stand behind it and charged me anyways!
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