Please note that I have had no issues with the medical staff at the hospital, however I wish you the best of luck dealing with the wretched people on the billing staff.
I set up monthly payments in June I called to make my second payment in July on a card that I don't use often. They entered a bad zip code so the charge was declined, they never called or contacted me they just cancelled my payment plan.
I called in Aug to make my third payment and was informed that I was a month behind, they even admitted that it was due to them inputting a bad zip code. So I set up the plan again and made a payment, this time on my debit card so that I could make sure it posted.
They called the next day to say the bank was declining the charge and implied it was due to insufficient funds and that I would have to contact the bank to figure out why it was declined. I assured them that I had well over the amount of funds needed ot make the charge and when I called my bank they said that they were not declining it.
I called the billing department back to discsuss and was told again that it must be due to insufficient funds at which point I asked to speak with a supervisor who told me that sometimes the electronic charges declined and they weren't sure why but that she would push a new charge through manually. She assured me that the first charge would not post to my account so I had the second payment processed.
Checked my account the next day and of course, the first charge posted and I had the second charge pending. So I called back and was again told that the first charge had been declined and that I would have to prove that it posted. I faxed documentation of the charge and have not yet heard back from them. I have never in my life dealt with more incompetent people
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