The first time I went there I received a ValPak coupon for services, basic cleaning was 19.95. This was great, very inexpensive and they seemed pretty nice when I got there. The dentist then came in and was trying to sell me a bunch of stuff that I didn't need, like teeth whitening and veneers, mind you I had braces for 7 years, these teeth aren't getting an straighter! I was very unimpressed with this, and then I made appointment for my follow up cleaning...
So here we are 6 months later and I forgot to write my appointment down, they called me this morning and I felt horrible that I missed it. I told the girl that I was very sorry and that I would like to reschedule my appointment. Oh no, she says I have to pay a $50 cancel and reschedule fee... Excuse me? Seriously? Wtf? I have never heard of this before. I have been charged $25 for completely missing and failing to contact a facility before, but never have I been charged for trying to reschedule. Not to mention I received no reminder call, she said they send out emails. Who the h*l sends out a reminder email. I found the email sitting in my junk box, because that does me a lot of good as a reminder. I am completely angry and feel that this is not a very good stab at customer service on their part, because they lost me as a customer and I am one of those that doesn't have insurance and pays out of pocket. So they lost a cash customer at that, one that religously gets her teeth cleaned. Maybe I am out of line, or am I? I just felt totally abused as a customer and I wish I had never stepped foot in their door. D*n you ValPak and d*n you Sossaman Family Dental!!
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