On December 7th I went to see Dr. Fitzgerald, (he was referred to me by the hospital). I had broken my ankle very badly on December 2nd. Dr. Fitzgerald did not examine me and his time with me was no more than four to five minutes. He asked me to wiggle my toes, (I was in an emergency splint. He then explained to my husband and I that he could not put a cast on me and most likely would have to operate but could not do so until the following week. My husband and I left. I was contacted December 9th and was advised I was scheduled for surgery the following morning at 6am. Needless to say this scared the crap s out of us, we had no idea what was going on. I had no pre-op appointment and the Dr. Had not examined me: he had reviewed the x-rays. I immediately called another Dr. The new Dr. Unwrapped and examined my foot, ankle and leg. He found a very large, (let's say welt) about 1/4 inch high and 3 inches long. If Dr. Fitzgerald would have at least examined me it would have saved me so much pain and discomfort that I was suffering thru.in short I walked in paid $250.00 for nothing. I don't understand how a Doctors office can do that. "Oh thanks for your money now go away". The Dr. Did nothing for me, didn't examine me, and could have saved me a whole lot of pain and discomfort if he would have even looked at my ankle.
The new Dr. Did what Dr. Fitzgerald should have done. He thoroughly examined me, explained the problems, scheduled me for a pre-op, took care of the welt that was being caused by the emergency splint wrapped to tight and gave me pain medication to relieve the extreme pain I was in. I have tried to contact the office manager several times after my initial complaint to no avail, won’t take or return my calls to try and resolve this complaint.
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