Complaint / Review
Calpers
Lack of Auditing of Kaiser Permanente Services - Resulting Patient Abandonment, Violation of Elder Abuse Laws

In many ways, CalPERS does an excellent job for California State retirees.

However, that description does not extend to the monitoring of Kaiser Permanente, and the many systems Kaiser has in place to frustrate the reporting of retiree abuse, and abandonment.

Obviously, CalPERS wants to hear good stories about Kaiser. After all, they are providing service to tens of thousands of State and local retirees.

How horrible would it be for CalPERS to discover that the lack of complaints is due to the clever methods Kaiser Permanente has established for sheltering CalPERS from what they "don't need to know."

So what are these mechanisms that prevent nary a complaint from ever reaching CalPERS?

They are many, including:

-A Member Services "complaint" system that can often take several weeks, a system that serves to defuse patient anger, but never results in a decision favorable to a retiree.