My wife signed up for proactiv last year.
I saw the charge to our credit card and questioned her what it was. She told me it was for our teenage daughter. There would be 3 chrges of $29 dollars to our credit card and that was it.
After i saw the 3rd charge, i called proavtiv to make sure it was done. They then said there was 1 more charge comeing and then the account was closed. That was in june.in november i received a bill from proactiv stating i owed them an amount of $68 for a package i recieved from them. I spoke to a gentlemean named patrick that showed that i did cancell the account in june, but they sen out another package by mistake. I confirmed we recieved no package. He said he would send a letter stating there was no delivery, and would make sure my account was cancelled.
As i was witing for this lketter to fill out, i recieved another bill from them 30 days later. I called again in january and spoke to a eric. He said he sees where i cancelled the account in june and then spoke to patrick, and he would send out this letter to state i recieved no package (as if the burdon was on me to prove i recieved no package rather than them to prove that i did recieve it). I recieved an affidavit from them and filled it out anyway. I sent it back and that was that. Then today 7-5, i recieve a letter from a collection agency that i owe the money to them. I called proactiv and spoke to them about how discusted i was, and how negligent they were for this entire mess. A supervisor named mellisa told me one it goes to collections they cant do anything about it. I said what about the affidavit i sent back. Melissa saked me "why didnt you follow up about it?".
WHAT!!!??? I recieved nothing else from them!!! She stated they sent a bill in february, march and april.
I said if that was the case (we recieved no letters), it didnt matter anyway. Proactiv was 100% negligent of this whole situation. And i said "if my account wasnt cancelled, how come my credit card was no longer charged?". Melissa said "they removed my credit card in september". I said AH HA!!! That PROVES you closed my account!!! They then said it was my problem., when i informed her she was being recorded, confirming that i cancelled the account and spoke to people several times confirming it, she informed me "you cant record me!!!". I said "this call may be recorded for fraud reasons". She then hung up on me.
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