In October I joined Peaks Fitness WITH the addendum that if an existing condition was worsened by exercise, the contract would be terminated. They assured me this was acceptable, although I never did receive a copy initialed by both parties, as promised. I went on an extended business trip 40 days later, although the monthly fees continued to be charged on my credit card.
When I returned, I did suggest that I thought the club should provide an introductory instruction class on how to use the equipment. They did so at this time. I followed the instructions learned at this hour class.
About 5 weeks after returning to the club, I was in severe pain in my shoulder, the previous condition. I tried to call, but there number only led to their FAX. I tried many times to FAX, but the FAX was (and had been and still is) broken for some time. I caught the mailman on March 30th and sent a letter delivered on April 1st. I asked that they call when their phone was again working, as well as notified them of the upcoming surgery and termination of the membership.
My Rotator Cuff was some 90% destroyed. The surgery took 2 hours and recovery will be months if not longer.
Peaks ran an additional charge on April first. I assumed this was a case of the mail on the desk being read after charges were made, and expected the credit to be issued.
I called around the 20th. April to ask about the missing credit and was told the message would be delivered. I again asked for a return phone call. After no response, I again called on April 27th.
Demanding a return call by the end of the day. However, again, no response.
After 4 weeks of non-responses and ignoring letter and calls - lesson learned; Peaks Fitness is very helpful at pre signing, but do NOT expect them to honor the contract in the interest of the client. Fortunately, my credit card company does respond.
Beware of peak's staff smiles and assurances. Get everything in writing to cover all possibilities
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