What a total rip off this has been!!!
I was charged a small shipping charge (less than $5.00) for a 15 day trial of this company's ProLash. They immediately charged my account the shipping charge but never shipped the product. Today I discovered they withdrew $119.32 from my account for the product.
When I called the company to complain and ask for a refund I was informed that they would not refund my money and even stated they had a tracking number for the trial. They told me the use DSL who in turn uses the USPS for deliveries.
It all sounds pretty lame to me. It's just a way to get $125.00 from us. I am totally upset and disappointed in this company and it's refusal to refund. I even called the same day I ordered the trial to cancel the order. How dare they charge me the full price for the trial.
They have finally agreed to refund $59.00 but that's all I get. I don't even get the trial product to try. I was offered the tracking number so I could file a claim with the USPS. What good is that?
I'm looking for the next step I can take to file a claim with the BBB and anyone else I can. Anyone have the same experience? Any results? Any suggestions?
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