I cancelled after my year had expired. I did this at the Encinitas office. I was told that they would submit the paper work. My girlfriend was a witness in all of this.
During this period of time I had to leave the country as my mother lives in the UK and was diagnosed with colon cancer. I did not use this credit card much so put it to one side.
&I now find that I have been charged for 13 massages
I tried talking to the Encinitas office, they told me there was nothing that could be done. I called up Concord where I signed up originally. They said nothing can be done
I contacted the Franchise main office and left three different messages&Nobody responded
It is amazing that a company like this is allowed to steal without anything happening to them. They can see in front of them that there are 13 massages that have been paid for - But nobody wants to take responsibility
I am collecting other peoples experiences right now, and it is disgusting what this company is getting away with.
I am going to file a class action suit against the company. Get back to me if interested as being one of the parties - If you are a therapist, office worker or client of massage envy and you can substantiate that Massage Envy has done something that you perceive as illegal then get back to me.
Since I posted this on other sites I have been inundated with e-mails from those of you that want to be part of this. Remember if you did not read your contract massage envy probably has probably got themselves covered.
Best Wishes Barry Jones
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