I Joined Massage Envy when they first came to town, about 7 years ago I think. Last year I was having physical issues and could not receive the massages I had credit for.
When I went to see them several months later to cancel contract, they informed me I had to give thirty-day notice in writing, which I did. I asked if I could use the massages already paid for after cancellation. They said NO. The fee I was paying entitled me to massages - one for each month - but was a membership fee, not prepaid massages.
I think this is a rip-off and someone should initiate a class-action suit against them.
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