I need to relay a story so everyone can pass it on. My mother is suffering from bone cancer and is becoming more reliant on a motorized wheelchair more and more every day. We obtained one from The Scooter Store with seemingly "no hitches". She was approved by them through Medicare and she had to pay for some on her own as well (the part that Medicare wouldn't pick up). The Scooter Store has a well advertised "guarantee" that if Medicare denies a claim, the Scooter Store will cover the claim. NOT TRUE!!! They are calling to repossess the power chair because my mother is now being covered by Hospice, and Medicare will now not cover the claim (although it was originally approved). My message is to let everyone know that The Scooter Store does not stand by their "mobility guarantee" and to not recommend them if ever in a situation to have to recommend a place to buy a wheelchair. I will now be searching for a private sale of a used motorized wheelchair for my mother. It's a shame that businesses falsely advertise to the elderly and people who require these items. I personally feel it's shameful.
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