I submitted two perscriptions to the pharmacy counter, and was asked if I was waiting or if I was going to pick up the meds. I clearly told the lady I was waiting for the prescriptions, this was approximatly 4:15 in the evening. There were several customers in line behind me and several customers at the pickup counter, so I moved away from the counters and walked up and down the isles close to the pickup counter to 'kill time'. After approximatley 45 minutes I took a seat in the waiting area next to the pickup area to wait and noticed all of the customers that were behind me had left the store and watched several more customers come in, submit the paper perscription, and be served while I was waiting. The lady whom initially waited on me, walked over to the pickup window and stated loud enough for me to hear from where I was sitting that I had been waiting for a long time. She did this twice before I approached the counter and asked if my perscription had been filled. I was told that yes it had been filled, and the 'associate' started searching for the perscriptions. After about 5 minutes of searching and asking other associates if they had seen the perscription with my name on it, one of the people searching for the perscriptions began to fill a bottle, which was then labeled from a fresh printout, bagged and handed to me. The bag only contained one of the perscriptions and I was told the other perscriptions would not be available until the following day.in my opinion there was a hidious mistake made behind the counter, either the script was never filled or it was given to another customer. I should have been informed as soon as the pharmacist realized one of the perscriptions was not available to enable me to choose to go to anther business for one or both perscriptions. Result, my wife and I will not be using CVS in the future, and as soon as I finish this complaint I will log another with my insurance group.
0 comments