In Short: ordered product to try for $9.95 on 7/30/03. It took almost 3 months to get month trays from impression I need to make from their kit. The 30 day trial period started when I got the kit, not when I got the trays back. That took several impressions before the proper ones could make the trays. They extended the trial period, but failed to imform me that the 9/19/03 date reverted back when I sent the Extra impression kit back, but had already started the product trial. Which in turn was suppose to be extended to 10/29/03.
Meanwhile, the debt I gave them to "withdraw" the $9.95 on 7/30/03; they used on 10/03/03 to take $199.95 as well. My Contact person at this company was Neely, but when all was said and done, I couldn't get my money back. The product did not work for me. I was told with the 5 tube / 2 strenght supply; it should last 3 years and each treatment should only take 3 days!
I tried both strenghts. Used three full tubes in 11 days and still did not get the results I was expecting. Neely solution was to sent me stronger solutions. I ended our 3 month correspondence, informing her, that would not be the satisfactory answer I had after all this time. I then informed her I'd be contacting the State Attorney's Office. Tonya at the Utah's States Attorney's informed the company the had to change their policy, but told me they weren't responsible to refund my money. Needless to say I am one "upset" consumer. I am Less $199.95; not to mention my teeth are not any whiter, then before I "tried" the products.
Merry
Key Largo, Fl, Florida
U.S.A.
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